Returns
Seven days, and an honest limit on an instrument that has been played in
A keyboard is not consumable, so a genuine change of mind is fine. What we cannot take back is an instrument that has been mounted, modified or gigged.
7 days
From the day the parcel is delivered, to tell us you want to return.
10 business days
After the returned item is back with us and has passed inspection.
48 hours
With an unboxing video, for anything broken, dead or wrong.
Asking for a return
Write to guestservices@mavirogallery.shop inside the window and we will issue a return authorisation within one to two working days, along with the address to send it back to.
What we can take back
The instrument must come back unmarked, in both boxes it arrived in, with the pedal, adaptor, music rest and invoice. Playing it at home to decide is exactly what the window is for; screw holes, stand marks and a scuffed end cap are not.
What we cannot take back
- instruments that have been mounted, drilled or fitted into a furniture stand
- units taken out to a performance, a studio or a class
- keyboards with missing pedals, adaptors, music rests or original cartons
- any instrument opened up, re-voiced or firmware-modified
- clearance and final-sale lots, marked as such on the product page
- gift cards
Damaged, defective, wrong or missing
Film yourself opening the parcel. An unbroken unboxing video is the one piece of evidence that settles a courier damage claim quickly — without it we are arguing with a logistics partner on your behalf with nothing to show them.
Report the problem within 48 hours of delivery with that video and a photograph of the outer carton. We replace the item or refund it in full, and in these cases return shipping is on us. You do not pay to send back something that arrived broken.
How the refund reaches you
Once the item is back and has passed inspection the refund is approved and processed within 10 business days to the original payment source. Prepaid UPI orders return to the same handle or bank account. For a Cash on Delivery order we collect your bank or UPI details in writing before transferring, because there is no card trail to reverse.